I've been experiencing choppy Internet for a long time now, sudden high latency and ridiculously slow speeds at seemingly random times throughout the day. Worse on weekends likely due to congestion.
Here are some tracert results from command prompt:
Tracing route to 22.214.171.124 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 2937 ms 3048 ms 2951 ms 172.18.217.1
3 3172 ms 2375 ms 1683 ms 172.18.74.57
4 54 ms 20 ms 23 ms 126.96.36.199
5 24 ms 27 ms 22 ms 188.8.131.52
6 50 ms 62 ms 48 ms 184.108.40.206
7 102 ms 57 ms 56 ms 220.127.116.11
8 69 ms 69 ms 69 ms 18.104.22.168
9 67 ms 86 ms 67 ms 22.214.171.124
10 72 ms 70 ms 71 ms 126.96.36.199
11 * * * Request timed out.
12 72 ms 74 ms 72 ms 188.8.131.52
13 71 ms 83 ms 70 ms 184.108.40.206
14 123 ms 84 ms 70 ms 220.127.116.11
Hops 2 and 3 have always been problem areas, as well as sometimes the 203 addresses. I'm no good at interpreting these results, so what are the 2nd and 3rd hops and what could be causing the high latency?
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Are you using a VPN or proxy server?
Some gateways have a tracert command built in Advanced > Diagnostics > Connection.
If your gateway has this feature try a tracert from gateway
Hey, thanks for the reply. I'm using a Netgear D6400 router, so I'm not really sure where to find this info.
These are the only vaguely related statistics I am able to find:
The tests are being run over Ethernet, and at peak times, though the problem persists out of peak times (though is notably much less present outside of peak times).
Here are some speed test results. Maximum speed is usually around 1mbps. Used to be up to 9mbps on good days, 4mbps on average. As you can see, the speeds have been very inconsistent. One oddity I've noticed is often the upload speed will jump high when the download speed drops.
You're close, its just not showing the details we need. According to the manual should look like this.
Manual can be found here http://www.downloads.netgear.com/files/GDC/D6400/D6400_UM_19Oct2015.pdf page 230-231You can also call the ADSL assurance team on 132200 and get them to run some line tests and raise a fault if need be. You can start a chat with the team here
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