Ahri
Level 1: Cadet

High Ping/Latency to Singapore (230ms+)

Hi.

I play some games on, and near servers in Singapore/Sri Lanka. A few weeks ago, my ping was a stable 140-150ms, which was acceptable. After a computer restart due to windows updates, I've been getting pings of over 230ms.

 

My other question is, why is my initial ping to my modem so high? It's a wired connections, and If I ping just my modem, it shows the normal >1ms. I tried trace routing to 8.8.8.8 which is a google DNS, and it showed similar ping as the trace route below.

 

Can anyone help explain why?


tracert 209.58.164.107

 

Tracing route to 209.58.164.107 over a maximum of 30 hops

1 17 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138]
2 29 ms 29 ms 29 ms 172.18.212.13
3 29 ms 29 ms 29 ms 172.18.69.149
4 29 ms 29 ms 30 ms bundle-ether4.cha-edge901.brisbane.telstra.net [
203.50.44.40]
5 29 ms 29 ms 32 ms bundle-ether6.cha-core4.brisbane.telstra.net [20
3.50.11.140]
6 45 ms 44 ms 44 ms bundle-ether20.ken-core10.sydney.telstra.net [20
3.50.11.178]
7 45 ms 44 ms 42 ms bundle-ether1.oxf-gw10.sydney.telstra.net [203.5
0.6.97]
8 43 ms 43 ms 48 ms bundle-ether1.sydo-core04.sydney.reach.com [203.
50.13.94]
9 44 ms 57 ms 43 ms i-0-1-0-47.sydo-core03.bi.telstraglobal.net [202
.84.222.61]
10 205 ms 202 ms 203 ms unknown.telstraglobal.net [202.84.138.41]
11 236 ms 233 ms 231 ms unknown.telstraglobal.net [202.84.137.214]
12 231 ms 230 ms 231 ms i-0-2-0-8.istt-core02.bi.telstraglobal.net [202.
84.225.214]
13 237 ms 240 ms 235 ms unknown.telstraglobal.net [210.176.138.34]
14 234 ms 240 ms 235 ms te-0-0-2-0.cr02.sin-11.sg.leaseweb.net [103.254.
152.199]
15 231 ms 232 ms 235 ms et-50.ce01.sin-11.sg.leaseweb.net [103.254.152.2
01]
16 260 ms 259 ms 259 ms 209.58.176.65
17 258 ms 257 ms 256 ms 209.58.164.107

Trace complete.

 

 

 

Here's my trace route to that google server I mentioned:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 53 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138]
2 29 ms 29 ms 29 ms 172.18.212.13
3 29 ms 30 ms 29 ms 172.18.69.149
4 30 ms 29 ms 30 ms bundle-ether4.cha-edge901.brisbane.telstra.net [
203.50.44.40]
5 30 ms 29 ms 32 ms bundle-ether6.cha-core4.brisbane.telstra.net [20
3.50.11.140]
6 44 ms 43 ms 44 ms bundle-ether20.ken-core10.sydney.telstra.net [20
3.50.11.178]
7 42 ms 43 ms 42 ms bundle-ether1.ken-edge903.sydney.telstra.net [20
3.50.11.173]
8 41 ms 42 ms 41 ms 72.14.212.22
9 * * * Request timed out.
10 42 ms 43 ms 42 ms 74.125.37.154
11 43 ms 44 ms 44 ms 66.249.94.237
12 41 ms 42 ms 41 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

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5 REPLIES
Level 22: Superhuman

Re: High Ping/Latency to Singapore (230ms+)

There is an issue with the cable from perth to Singapore, this has caused increased latency as the trafic is routed differently.

Its weird that the latency to your modem is so high on the trace route but not on the ping
I personally use NBN FTTP 100/40 on the Smart Modem Gen 2 with Smart Home and the Telstra TV 2
On the go and at home my Mobile connects to Telstras 4G network.

I am a Telstra Employee working for Telstra Platinum in Consumer, Small Business & Smart Home

I'm not here in an official capacity. My opinions are my own and not that of Telstra's.

For official support, start a secure chat here or you can raise a complaint here.
Highlighted
Ahri
Level 1: Cadet

Re: High Ping/Latency to Singapore (230ms+)

Is there a way to track this issue with the cable? I know something happened awhile ago, sometime late 2016, early 2017 I believe, but that was fixed? My ping was high then too.

Found it! http://status.vocus.com.au/view-incident.aspx?IncidentID=217

But I haven't heard anything like this recently.
Level 22: Superhuman

Re: High Ping/Latency to Singapore (230ms+)

The cable regularly seems to have issues. A new and much higher capacity one is currently being constructed.
I personally use NBN FTTP 100/40 on the Smart Modem Gen 2 with Smart Home and the Telstra TV 2
On the go and at home my Mobile connects to Telstras 4G network.

I am a Telstra Employee working for Telstra Platinum in Consumer, Small Business & Smart Home

I'm not here in an official capacity. My opinions are my own and not that of Telstra's.

For official support, start a secure chat here or you can raise a complaint here.
KerrodWW
Level 3: Gumshoe

Re: High Ping/Latency to Singapore (230ms+)

There was another thread a couple days ago with the same issue. Looks like there's a more recent incident here that's likely causing the issue:

http://status.vocus.com.au/view-incident.aspx?IncidentID=428

 

https://crowdsupport.telstra.com.au/t5/Home-Broadband/Massive-increase-in-latency-to-Singapore/m-p/7...

Level 22: Superhuman

Re: High Ping/Latency to Singapore (230ms+)

Thats one
I personally use NBN FTTP 100/40 on the Smart Modem Gen 2 with Smart Home and the Telstra TV 2
On the go and at home my Mobile connects to Telstras 4G network.

I am a Telstra Employee working for Telstra Platinum in Consumer, Small Business & Smart Home

I'm not here in an official capacity. My opinions are my own and not that of Telstra's.

For official support, start a secure chat here or you can raise a complaint here.

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