Highlighted
jo1985
Level 1: Cadet

High bill

Answered

I have just recently reseaved my Telstra Bill to realize that people have had access to my gateway page which gave them access to my passwords as i thought that because i logged out no one could get back in well i was wrong after a 900 dollar bill. HOW DO I KEEP PEOPLE OUT OF MY GATEWAY PAGE??

Jodie Clark
1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: High bill

What people are we talking about? People that are in your house and have removed restrictions that you had on the service?

 

Simple way is to change the password and not tell anyone what it is (and don't let your browser remember what it is either, otherwise if somebody hops on your computer then they will be able to get in).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: High bill

What people are we talking about? People that are in your house and have removed restrictions that you had on the service?

 

Simple way is to change the password and not tell anyone what it is (and don't let your browser remember what it is either, otherwise if somebody hops on your computer then they will be able to get in).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Telstra (Retired)
Telstra (Retired)

Re: High bill

Hi there @jo1985

 

Jupiter has the correct answer here, I would recommend changing your passwords and not let anyone you don't trust, use your internet devices.

What are these excess charges you have received as well?

- Will

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now