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BlackCatXh
Level 1: Cadet

High lantency from PERTH to some SINGAPORE server (the International Routing problem)

Hi,

I am a CSGO faceit player in Perth using Telstra Network, but when I connet to some of the Singapore gaming server result in a very high latency( about 250ms).

the problem show in this server towards these two Singapore IP:

139.99.68.158

139.99.72.90

 

Apparently all my traffic towards that IP is experiencing network problems.

This is an example that shows the routing issue I'm referring to:

Seems like the traceroute going to Perth - Adelaide - Melbourne - Sydney - Singapore

I think that is the reason why the latency is so high.

 

到 sg24.hosted-by.hiperz.com [139.99.68.158] 的路由:

1 1 ms <1 ms <1 ms TELSTRA-MODEM [192.168.0.1]
2 25 ms 14 ms 13 ms gateway.wb03.perth.asp.telstra.net [58.162.26.131]
3 18 ms 11 ms 13 ms 144.130.217.209
4 12 ms 12 ms 14 ms bundle-ether6.pie-core1.perth.telstra.net [203.50.6.212]
5 44 ms 41 ms 39 ms bundle-ether3.way-core10.adelaide.telstra.net [203.50.6.234]
6 62 ms 51 ms 54 ms bundle-ether16.exi-core10.melbourne.telstra.net [203.50.6.231]
7 65 ms 68 ms 78 ms bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
8 67 ms 64 ms 80 ms bundle-ether1.chw-edge903.sydney.telstra.net [203.50.11.177]
9 * * * 请求超时。
10 64 ms 68 ms 62 ms syd-sy2-bb1-a9.aus.asia [103.5.14.222]
11 63 ms 63 ms 61 ms syd1-sy2-g1-nc5.aus.asia [103.5.14.221]
12 61 ms 63 ms 62 ms syd-vac0-a9.syd.asia [103.5.14.239]
13 62 ms 62 ms 61 ms syd-vac0-a9.syd.asia [103.5.14.255]
14 69 ms 66 ms 62 ms syd-vac2-n9.syd.asia [103.5.14.253]
15 67 ms 64 ms 63 ms syd-vac3-n9.syd.asia [103.5.14.249]
16 63 ms 67 ms 64 ms vks19493.ip-103-5-14.asia [103.5.14.243]
17 * * * 请求超时。
18 * * * 请求超时。
19 * * * 请求超时。
20 * * * 请求超时。
21 * * * 请求超时。
22 * * * 请求超时。
23 263 ms 279 ms 262 ms sg24.hosted-by.hiperz.com [139.99.68.158]

 

到 sin.smokeping.ovh.net [139.99.72.90] 的路由:

1 <1 毫秒 <1 毫秒 <1 毫秒 mymodem.modem [192.168.0.1]
2 14 ms 10 ms 10 ms gateway.wb03.perth.asp.telstra.net [58.162.26.131]
3 17 ms 14 ms 11 ms 144.130.217.209
4 13 ms 14 ms 13 ms bundle-ether6.pie-core1.perth.telstra.net [203.50.6.212]
5 38 ms 40 ms 42 ms bundle-ether3.way-core10.adelaide.telstra.net [203.50.6.234]
6 53 ms 55 ms 52 ms bundle-ether16.exi-core10.melbourne.telstra.net [203.50.6.231]
7 76 ms 65 ms 68 ms bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
8 64 ms 64 ms 65 ms bundle-ether1.chw-edge903.sydney.telstra.net [203.50.11.177]
9 * * * 请求超时。
10 81 ms 63 ms 67 ms syd-sy2-bb1-a9.aus.asia [103.5.14.222]
11 264 ms 285 ms 264 ms sin-sg1-bb1-a9.sng.asia [103.5.15.26]
12 263 ms * 268 ms sin1-sgcs2-g1-nc5.sng.asia [103.5.15.5]
13 * * * 请求超时。
14 * * * 请求超时。
15 * * * 请求超时。
16 * * * 请求超时。
17 * * * 请求超时。
18 * * * 请求超时。
19 268 ms 258 ms 261 ms sgp.smokeping.ovh.net [139.99.72.90]

 

 

Meanwhile the other gaming server for example to this Singapore IP : 203.175.165.227

Shows no problem (60ms),

the traceroute is directly Perth - Singapore.

 

到 hosted-by.hiperz.com [203.175.165.227] 的路由:

1 <1 ms <1 ms <1 ms TELSTRA-MODEM [192.168.0.1]
2 17 ms 10 ms 11 ms gateway.wb03.perth.asp.telstra.net [58.162.26.131]
3 11 ms 11 ms 13 ms 144.130.217.209
4 14 ms 14 ms 13 ms bundle-ether6.pie-core1.perth.telstra.net [203.50.6.212]
5 15 ms 12 ms 22 ms tengige0-0-1-0.pthp-core01.perth.net.reach.com [203.50.13.250]
6 62 ms 60 ms 62 ms 202.84.140.38
7 60 ms 58 ms 65 ms i-92.sgpl01.telstraglobal.net [202.84.224.194]
8 67 ms 63 ms 62 ms unknown.telstraglobal.net [210.176.138.174]
9 61 ms 58 ms 58 ms 203.118.15.133
10 63 ms 66 ms 60 ms 203.118.6.117
11 65 ms 62 ms 59 ms starhub-sg.sg.gs [203.116.39.138]
12 65 ms 62 ms 60 ms switch-1.v3.sg1.sg.gs [203.175.175.41]
13 61 ms 61 ms 59 ms hosted-by.hiperz.com [203.175.165.227]

 

Beacuse I can't choose my gaming server so when I play games that means if I connect to the one of the problem server that means I can't play this game as the so much high ping time. That totally destoryed my gaming experience.

Please help me! What should I do now?

I try to talk to hiperz(the server provider) and they are fixing the problem now and they tell me must to contact Telstra to investigate this issue and then adjust the routing in order to have good networking to that destination network.

 

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: High lantency from PERTH to some SINGAPORE server (the International Routing problem)

Your problem is occurring within the OVH network,  who host the 2 servers that you are having problems with.  Telstra can't reroute traffic to those servers as the problem is with the network that they reside upon. 

 

The server that you don't have a problem with is on a different network. 

 

The solution is for the game provider to get their host to fix the problem within their own network. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
BlackCatXh
Level 1: Cadet

Re: High lantency from PERTH to some SINGAPORE server (the International Routing problem)

Thanks for your reply.

 

However, my friends who using Superloop or iiNet seems everything is fine.

the route is directly from perth to singapore.

this is one of them tracert to ovh server text:

 

1 11 ms 10 ms 10 ms 10.61.0.1
2 12 ms 13 ms 11 ms gi-31.es-21-203-p2.as45671.net.au [221.121.133.153]
3 12 ms 12 ms 11 ms eth-trunk13.4087.cs-21-205-p2.as45671.net.au [221.121.133.226]
4 10 ms 10 ms 11 ms gi0-0-0.bdr-21-205-p1.as45671.net.au [221.121.133.217]
5 25 ms 12 ms 12 ms 203.26.197.168
6 62 ms 57 ms 58 ms WelcomeToIndigoWest.bdr01-ipt-15pionee-sin.sg.superloop.com [202.177.40.22]
7 * * * Requested Timed Out
8 61 ms 59 ms 58 ms sin1-sgcs2-g1-nc5.sng.asia [103.5.15.5]
9 * * * Requested Timed Out
10 * * * Requested Timed Out
11 * * * Requested Timed Out
12 * * * Requested Timed Out
13 * * * Requested Timed Out
14 * * * Requested Timed Out
15 58 ms 58 ms 58 ms sgp.smokeping.ovh.net [139.99.72.90]

 

They can play in all singapore server with less than 60ms.

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