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Kee
Level 1: Cadet

Home Broadband SSID/WPA & Telstra Air

Answered

 Hi,

Recently just  subscribe to Telstra home broadband. Wanted to ask a few question:

 

1) Can I change my SSID and WPA key on the wifi router?  If so, where can I get the instructions

2) part of the broadband package is that I can use the Telstra Air hotspots. Where can I find out information about login/password to use the Telstra Air?

3) if I change the wifi-router's SSID/WPA key, will this impact access to Telstra Air?

 

 

Regards,

 

Kee

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Home Broadband SSID/WPA & Telstra Air

To change Wi-Fi SSID and WPA Key on Sagemcom F@st 5355gateway

  1. log in to gateway using web browser address is http://10.0.0.138 password is admin,
  2. Click on Wi-Fi top left
  3. Click on 2.4 G Wi-Fi band Tab
  4. Enter new SSID and WPA Key
  5. Click on apply
  6. Click on 5 G Wi-Fi band Tab and repeat steps 4 - 5  

Wi-Fi_SSID_Password.jpg

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Home Broadband SSID/WPA & Telstra Air

Hi Kee, you can find all instructions on Telstra Air including what it is, how it works and how to register and use the service at: telstra.com/air

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Home Broadband SSID/WPA & Telstra Air

You can try the instructions here:
https://crowdsupport.telstra.com.au/t5/Modems-Hardware-KB/How-To-Change-your-Wi-Fi-Password-SSID-amp...

(the instructions are missing the instructions for the F@ST model currently though)

2) the log in will be your @bigpond.com email address and password that you were allocated as a part of the order process

3) No, that will not impact it at all.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Home Broadband SSID/WPA & Telstra Air

To change Wi-Fi SSID and WPA Key on Sagemcom F@st 5355gateway

  1. log in to gateway using web browser address is http://10.0.0.138 password is admin,
  2. Click on Wi-Fi top left
  3. Click on 2.4 G Wi-Fi band Tab
  4. Enter new SSID and WPA Key
  5. Click on apply
  6. Click on 5 G Wi-Fi band Tab and repeat steps 4 - 5  

Wi-Fi_SSID_Password.jpg

Level 24: Supreme Being
Level 24: Supreme Being

Re: Home Broadband SSID/WPA & Telstra Air

Thanks for that @cf4.

I hope you don't mind I updated the KB article with those instructions and noted you as a contributor. Will make it easier for people to find it when just looking through. Smiley Very Happy
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Kee
Level 1: Cadet

Re: Home Broadband SSID/WPA & Telstra Air

Hi, @DrQ

Thanks for the reply. I tried to access the link you given but did not work. It indicate the article does not exist.  By the way, my wifi router is a Technicolor TG797n V3.

 

Thanks for sharing about the Telstra Air. But where can I obtainn the instruction to connect to Telstra Air?

 

 

Regards,

 

Kee

 

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Home Broadband SSID/WPA & Telstra Air

Hi Kee, you can find all instructions on Telstra Air including what it is, how it works and how to register and use the service at: telstra.com/air

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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