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Bobpl
Level 1: Cadet

Home Broadband

Answered

Joined Telstra last year in April the speed was 5Mbs since then speed is going down, I am asking to explain the bigpond support,

and I received, Yes we will hep you, but you have to join adsl2, I agreed but the price went up and speed is the same, I was not happy I was done new contract for 2 years extra charge and no better servis,then I have ask to get me to the old contract because they con me, technical support convince me the is not they fault ect, so many conversation, and every time the same

1, turn off the modem 

2, check wifi

3 ect, then most peoples cut me off.

attaching photo of my last evening speedtes, judge for U self, or U may have sugestions

Regards

Bob

IMG_3383.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Level 21: Augmented
Accepted Solution

Re: Home Broadband

You could investigate 4G wifi.

 

There is also this -> https://www.lightningbroadband.com.au/

 

You could also try the TIO.

View solution in original post

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6 REPLIES 6
Level 21: Augmented

Re: Home Broadband

Your exchange is probably getting saturated... That can happen. But to be able to help more, we (the collective wisdom here) need to know more... How far from the exchange you are? Is the speed better during some hours, or is it all the same through the day?

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Bobpl
Level 1: Cadet

Re: Home Broadband

Thanks for reply, I am appr 4k plus from exchange yes speed sometimes is 10%  faster,

but why in the beganing of contract last year I had close to 5Mbs and 2.25 today???

Telstra hepl Call centre is in Filipines and they have not much to say or fix - repair.

Level 21: Augmented

Re: Home Broadband

4KM is on the extreme outer limits of reach of ADSL. 

 

Have you tried an isolation test?

Have you plugged any new devices into your phone line?

 

 

As for previous speed better, that's an answwer Telstra need to provide.

Support Team
Support Team

Re: Home Broadband

Hi @Bobpl, welcome to CrowdSupport.

 

@ForensicsGuru and @Jagaf are probably both on the money, the speed will be a combination of pressure on the exchange and being right on the boundary of getting an ADSL service. The only thing I will add to that is that the line will have undergone wear and tear over the last two years, further degrading it's ability to carry a signal over the distance. In all likelihood, it's a combination of all three scenarios.

 

Do you use the line for calls at all? If/when you do, have you noticed if there is any noise or static? This would be indicative of a greater line fault, and the noise/static would interfere with the ADSL signal as it travels over the copper. If you don't use the land line, and you have an old phone lying around, plug it in and have a listen. If there is noise, give 132203 a call to report a noisy line. I'm confident the resolution of that will improve your internet experience as well.

 

An iso test (instructions: http://tel.st/wsey) will determine if any of your other equipment plugged into the line could be negatively affecting the internet service.

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Bobpl
Level 1: Cadet

Re: Home Broadband

Telstra technician come in check all option, had his Telstra modem, check exchange to no help, then Telstra case manager agreed to give discount, so because I have no other choice I have to stay with Telstra
Level 21: Augmented
Accepted Solution

Re: Home Broadband

You could investigate 4G wifi.

 

There is also this -> https://www.lightningbroadband.com.au/

 

You could also try the TIO.

View solution in original post

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