Level 1: Cadet

Home Internet

 Hey guys,


My current internet provider is with Optus on ADSL2+ and I'm looking to transfer it to Telstra. When checking my availability it says its "maybe available". So my question is if I do sign up to Telstra, would I have to wait in the queue for a new available port or would it just transfer into Telstra smoothly? I really don't want to go ahead and lose my port and go without the internet.




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Level 24: Supreme Being
Level 24: Supreme Being

Re: Home Internet

You would leave the current one active, request a port, they will put in the request to wholesale who will check if it can be done. If it is a wholesale port it should just swap, if it is an optus port it would depend on if a port is available. If a port is not available you will get a phone call with a 'we can't do it' or 'we estimate x weeks', and your current connection wouldn't be impacted as wholesale should be able to check before the port is done. Sometimes even when ports are available if it is on an optus port it does show as maybe because it needs to be converted, I know I have seen that at least a couple times before... only ever with optus though...
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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