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KellieC13
Level 1: Cadet

Home nbn

I’ve moved into a new townhouse (it’s 1 year old) and I have a Velocity internet modem and the modem has to be in the garage where the nbn box is.
When I first plugged it in I was getting a great internet connection, a week later, it’s so bad I can’t even download a YouTube clip.
I haven’t been able to get hold of anyone on the 132203 number.
Any ideas?

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3 REPLIES 3
Level 22: Superhuman
Level 22: Superhuman

Re: Home nbn

If you have velocity Id reconmend calling the velocity team on 13 22 00 and say Velocity or if youre on NBN youll need to call 1800 834 273. NBN and velocity are two different types on Fibre internet services
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

KellieC13
Level 1: Cadet

Re: Home nbn

Thank you. That number (like all the others) keep saying “that area is closed now and will be open from 8am tomorrow”. That’s what I got Friday arvo, yesterday and today. I guess they work strictly business hours. The problem is I can’t call in those times 🤬
Level 22: Superhuman
Level 22: Superhuman

Re: Home nbn

You could try 1800 008 994 for velocity
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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