I've been having trouble with my home NBN service ever since switching from Cable about 4 months ago. Constant drop-outs, the WiFi barely works, slow speeds... the list goes on.
I'm currently on my ~10th call to get this fixed. I'm sick of the usual "Have you plugged it in?", "Are the lights green?", "Can you connect to the WiFi?" questions. I'm logged in to the router itself - how could I do so without being connected to the WiFi?
I've tried explaining again and again that yes, it all appears normal but it keeps dropping. That the WiFi itself fluctuates in speed constantly (confirmed by pinging the router itself) even when the laptop is right next to it. Blah blah blah. I'm actually quite knowledgeable on networking in general being an avid gamer and having completed half a computing degree. But still I can't get through to anyone that will actually look into the issue.
It's at the point where I lodged an official complaint which I was told someone would get back to me within 24 hours. Well, no call came (shocker). When I called a week later I was told the complaint was closed.
How the hell do I actually get this issue fixed? I wish I never switched to NBN as previously on Cable I had 110/5 Mbps stable. What do I have to do to actually have someone with a clue look into this issue?
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It would be very frustrating that you are experiencing issues with your service.
We do troubleshooting on every call it is a set procedure it does help us identify system or network issues.
Our support team who can be contacted on 1800 834 273 can escalate the issue if we are unable to resolve this for you.
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