Col821
Level 1: Cadet

How long does it take from sign up with Telstra until you get NBN ?

My area became active for NBN on the 1st March 2019.
I'll be connecting to the NBN via FTTC.

 

On the 5th March 2019, I went into a Telstra shop and spent 1 hour and 45 minutes with the staff member whilst they set me up for Telstra NBN.


It is now the 19th of March and I have heard nothing from Telstra, except for their automated emails of welcome.

 

Qustion then is, How long should I have to wait ?

 

My neighbour signed with TPG on the 1st March and he connected to NBN last week.

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2 REPLIES 2
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Level 25: The Singularity
Level 25: The Singularity

Re: How long does it take from sign up with Telstra until you get NBN ?

It depends on how many appointments NBN Co have scheduled in your area (but would normally be around the 3 week mark). Have you been given an installation date at all?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Col821
Level 1: Cadet

Re: How long does it take from sign up with Telstra until you get NBN ?

Hi Jupiter

 

I have just heard from my "Connection Manager" this morning.

 

Apparently my order is in status "Waiting". 

He cannot give me a possible connection date.

My connection manager said he will esculate this to a higher team.

 

He will call me back on the 1st of April 2019 to give me any updates.

 

This is a joke insn't it ???  you can see I'm laughing can't you ????

 

 

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