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Level 1: Cadet

I can access my bank web page but not the online banking page

Have changed the modem,tried with a different computer through the same modem to no avail. Mobile phone access to the online page is okay and using computer at another location is okay. Seems to point to the server?

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3 REPLIES 3
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Telstra (Retired)
Telstra (Retired)

Re: I can access my bank web page but not the online banking page

Hi Gerrys,

 

Have you tried clearing your cache and returning your browser to default settings?

 

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Level 1: Cadet

Re: I can access my bank web page but not the online banking page

Thanks for the reply Shelly, tried that but still the same result. Getting a message that says "invalid server certificate"

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Telstra (Retired)
Telstra (Retired)

Re: I can access my bank web page but not the online banking page

Gerrys, 

 

Can you try another browser or update Google Chrome? A quick websearch indicates is is an issue with the Google Chrome and secure websites.

 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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