CrowdSupport®
TayaMia
Level 2: Rookie

IP Camera connection via wifi (2.4Ghz)

Answered

I’m trying to connect an ip camera via wifi on the 2.4 GHz band as the 5.8 is not available for this function yet. What modem/router configuration is necessary to achieve this, UPnP is enabled so do I need to enable WPS?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: IP Camera connection via wifi (2.4Ghz)

If camera connects via Ethernet, have you tried logging in to its GUI and connecting to WiFi through the cameras GUI settings?

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
16 REPLIES 16
Level 24: Supreme Being
Level 24: Supreme Being

Re: IP Camera connection via wifi (2.4Ghz)

WPS is enabled by default in the Telstra modems. If the camera supports WPS press the Pair button the modem for at least 5 seconds. Pair light should start flashing. Follow instructions for IP camera for connecting using WPS.

If camera want connect turn of the Band steering in the modem's 2.4 GHz WiFi settings 

TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

Band steering is off already, is there nothing else to try?
Level 24: Supreme Being
Level 24: Supreme Being

Re: IP Camera connection via wifi (2.4Ghz)

What make and model IP camera are you trying to connect?
TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

JOOAN HD 1080P WIFI Wireless Security Home CCTV IP Camera
Level 24: Supreme Being
Level 24: Supreme Being

Re: IP Camera connection via wifi (2.4Ghz)

I can't find a manual for the camera so I am unable to make any further suggestion? Does the camera connect to modem Ok using the LAN cable?

TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

There isn't any ethernet port on the modem?
Level 24: Supreme Being
Level 24: Supreme Being

Re: IP Camera connection via wifi (2.4Ghz)

What modem do you have?

TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

This is the second camera I have tried so the issue must be fairly generic and widely expected?
TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

NBN home gateway, Technicolor TG800
Level 24: Supreme Being
Level 24: Supreme Being

Re: IP Camera connection via wifi (2.4Ghz)

The TG800 has LAN ports. Is it the camera that doesn’t have an Ethernet port?

The only other reason the camera might not connect to WiFi is if a static IP address has been set in camera outside the address range of the modem. Some camera manufactures by default have a static IP address set in the camera. If this is the case the only way to get the camera to connect is to change the address range of the modem or change the camera to use DHCP.
In your document tation is there any mention of the IP address of the camera?
TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

The modem model has VAC after the number and no Ethernet ports! There is no mention of a hard-coded IP address in the Quick Install Guide either.

Level 24: Supreme Being
Level 24: Supreme Being

Re: IP Camera connection via wifi (2.4Ghz)

On the  TG800 VAC the LAN ports are hidden under the base which is removable.

 

 

TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

Apologies, I wasn’t aware they were hidden in the base. I can connect the camera via Ethernet but I still need to use wifi to access it?
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: IP Camera connection via wifi (2.4Ghz)

If camera connects via Ethernet, have you tried logging in to its GUI and connecting to WiFi through the cameras GUI settings?

View solution in original post

Telstra (Retired)
Telstra (Retired)

Re: IP Camera connection via wifi (2.4Ghz)

Hi @TayaMia

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

TayaMia
Level 2: Rookie

Re: IP Camera connection via wifi (2.4Ghz)

All good I think Stef.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about direct debit and the Telstra 24x7 App ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now