Level 1: Cadet

ITAM Error

Has anyone else had an ITAM error for over 3 months.  I have taken it to TIO and have not had anything but problems since.  I had gotten a 'broken bundle' and now am getting 200gb allowance instead of the bundle I had signed up for, the unlimited nbn for $99 a month instead am paying $109 for data alone not including phone or anything.


After being told that they were fixing it to several different excuses we have no data or anything, I haven't gotten any updates with what else has been going on.  I have kept detailed records since July.

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Support Team
Support Team

Re: ITAM Error

Hi @jmg32


I'm sorry for any inconvenience caused by the matter.


Rest assured, it does sound like our staff are doing what they can to resolve despite the time it's taking.


Has the case manager been keeping you updated? If not, do you have the complaint reference number handy?

These look similar to SR 1-XXXXXXXXXXXXX. 


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