Was this helpful?
How does it compare with your normal everyday usage, that would I would raise with Tech Support.
Could one of your PC devices have Malware?
Could someone externally using your WiFi?
Did you receive any data usage email notifications?
I agree, 1.3TB usage in 10 hours could be difficult to achieve.
There are a few reports on the forum about this issue today.
Same here. I'm on a 100GB plan, today my usage was '99GB' (Ha Ha), so im over the limit by 34GB.
Must be a Telstra accounting error
My usage skyrocketed to 800-900GB today also. I think it is a problem with telstra data usage tracking. When I look at the daily usage data in my telstra account there is zero usage against all previous days except today with a massive 800-900GB total. Also I look at my router usage log and it only has the same amount of data usage as my normal monthly usage.
So just use your free top ups and let telstra sort it out and complain if they don't fix by tomorrow. They probably have heaps of people phoning to ask what happened to my usage.
150GB in one day. Not bad for a day when nobody was home and the only PC left on says it has used 208MB in the last 30 days. 80GB (metered) is a big month for this household. It's a weird change from the usage meter not working most of the time for the last 6 months.
"Data usage information is typically current as of 12 hours ago, but can be delayed by up to 48 hours" - that 150GB is today.
Did somebody stuff up a database update?
The emails I got ...
18:47: Your data usage so far: 101218MB
18:52: Your data usage so far: 170630MB
Oh, I wish it was that fast. How does cable internet @ 2.5Mb upload 24GB in a day? The theoretical maximum is 27GB in a day.
It's not the Big Pong modem, that is bridged. It's not Foxtel, that is unmetered.
Yes, I have now changed the wifi password. If that was it, kudos - quite teh drive-by.
i am in granville nsw and apparently used 800 GB today (not!). 500 gb plan
morning usage great. perfetc. it was rotten from around 2 pm i think.
i'm going to leave this up to the brave souls trying to actually talk to someone at Telstra.
the usage is such a statistical anomaly that i presume they will weed it out of our accounts at some stage.
Same here all 3 e-mails at same time on a 500 plan, used 504GB just today (574GB for month) and now internet hardly working have to fallback to 4G. My normal usage is very low, been on hold for an hour now about to give up. At least we can see its a Telstra issue and hopefully will be resolved soon.
Obviously something to do with accounts section. Telstra accounts division has been pretty bad for well over 40 years and it is not getting any better. I had a similar problem and the slate was wiped clean as it should have been. Something is wrong somewhere if more than one person is involved. Just imagine the number of people who do not use crowd support or even know it exists.
Fault will be in the hundreds
if you have netflix or using a service through smart tv the problem is you have to make changes .
Netflix go on google to to netflix account and change the settings from auto to middle feature and auto runs at 7 gigs per hour and if you have more than one connected it is 7 gigs per tv.....
it seems telstra failes to notify that the extras if not adjusted can use huge data.
even foxte, now uses 7 gigs a hour
so check your added packages and ensure that it is not draining your data
@truthsayer don't waste our time with alternative excuses and random assumptions, this is a Telstra issue
I'm an IT network security engineer and I run CheckPoint firewall at home with usage monitoring
I don't use Netflix or any similar service
My usage yesterday is marked as 504GB for the day when I typically use 2-6GB a day
The usage measurement is not what my firewall measured
Also one would notice 500GB downloaded in a day, I was using my computer and there was no speed impact all day.
I spent more than an hour waiting on phone for support last night.
I used a free top up and although the usage has not update my internet is at least working and a quick speed test shows that I'm not being shaped.
I don't care about the free top up because I don't need them provided my usage is measured correctly in the first place.
I hope Telstra is working on this and expect an explanation from them at some point. This is a major pain.
Phew glad I found this I just happened to log into my account and saw that yesterday we had used 255Gb in one day (not sure how to see the specfic times) which is more than half my 500GB allowance and I'm only a week into my cycle and supposedly used 57% already.
No emails received yet.
My usage meter is reporting 860GB on a 500GB plan and the 3 warning emails in a couple of minutes. I was shaped last night but speeds are now back to normal. I suspect shaping is progressively being removed from those shaped in the last couple of days even though the meter is still showing the high value. It would be good business practice for Telstra to provide some communication to customers on this issue.
We’re aware that incorrect data usage volumes have affected some broadband cable customers in NSW. We are working quickly to fix the issue for these customers this morning.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
While I'm glad Telstra has acknowledge this in this thread on Thursday Oct 26th. However, I was an affected customer and I have not heard anything and my usage is still showing incorrectly as of Monday Oct 30th 10pm. I had to use up one of my yearly allowance boosts to be able to have my connection usable again. I just lodged a complaint to get this fixed up and my counter to increase monthly allowance reset in case it happens again. I used the complaint service because I don't have several hours to spend on hold waiting for a support person to answer my call.
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved