riki71191113
Level 2: Rookie

International routing, latency and ping

I am currently facing an issue that was with me for the past few months.

Before changing to NBN, I didnt have this sort of issue.


When I try to connect to twitch or any other server thats located outside Australia, I experience a high latency and drop outs.

Edit: Mainly Japanese website and streaming services (which in the past before NBN, I had no issues)

 

i wonder if the cables are down or if its only me...

this is my recent speed test http://www.speedtest.net/result/7456662151

 

but using some speed test overseas, its like this

1.NTTPC(WebARENA)1: 944.88Kbps (117.77KB/sec)
2.NTTPC(WebARENA)2: 973.57Kbps (121.31KB/sec)
Approximately : 973.57Kbps (121.31KB/sec)

 

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5 REPLIES
Level 21: Augmented
Level 21: Augmented

Re: International routing, latency and ping

There have been reports of problems with cables recently here suggesting that routing to Japan goes via USA...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

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riki71191113
Level 2: Rookie

Re: International routing, latency and ping

yes! I thought so as well.

I was getting some routetracking done and getting some results.

For some reason, after connecting to japan the connection gets re routered to USA...


When these thing happens, is there a way to know when itll get fixed?

gaweaw.jpg

Level 23: Superhero
Level 23: Superhero

Re: International routing, latency and ping

The geolocators wrong (which is pretty common)

Hops 2, 4 and 5 of the return trace you posted are POP's in japan

The traceroute shows the connection going direct from Sydney (SYDO) to Japan (SIKO). Off the top of my head that POP code is Osaka
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riki71191113
Level 2: Rookie

Re: International routing, latency and ping

ok...

Im quite new to this issue, so I was wondering if theres anything I can do on my part to make it better
or is this normal to see? :/
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Level 23: Superhero
Level 23: Superhero

Re: International routing, latency and ping

Apologies: SIKO is Tokyo

The traceroute looks perfectly fine. I also ran pingplotter on 50.31.252.1 for a while during peak time on my home connection 50/20 FTTP connection and encountered no packet loss

What type of NBN connection do you have? Upload speed seems low (especially if you're in QLD) if you're on a 100/40 plan and could be what's bottle-necking it. Can you run the test against a different server (E.g not the FOXTEL broadband one) and see if the upload dramatically changes

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Run a Modern Retail Business with Neto Point of Sale

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