International routing to Singapore

[KnoZiggeh]

Hi Everyone,

I have contacted telstra support regarding the international routing to Singapore going via sydney->honk kong as apposed to sydney->perth link which is causing higher latency to singapore services, though they dont know who to pass the request onto. They suggested that I post on the forums to see if I would get a better response here.

The international cable from perth to singapore has been down for a few months, though has now been repaired

http://status.vocus.com.au/view-incident.aspx?IncidentID=217

When will the better route(improved latency) be restored, or who would I contact?

Here is a trace route to a service that I use in singapore:

1 <1 ms <1 ms <1 ms hidden
2 5 ms 4 ms 5 ms hidden
3 6 ms 5 ms 5 ms hidden
4 7 ms 5 ms 5 ms bundle-ether4.cha-edge902.brisbane.telstra.net [203.50.44.38]
5 4 ms 7 ms 3 ms bundle-ether7.cha-core4.brisbane.telstra.net [203.50.11.142]
6 19 ms 23 ms 20 ms bundle-ether11.ken-core10.sydney.telstra.net [203.50.11.72]
7 19 ms 22 ms 22 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 20 ms 22 ms 22 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 198 ms 202 ms 202 ms i-52.tlot-core02.bx.telstraglobal.net [202.84.137.101]
10 166 ms 163 ms 166 ms i-0-5-0-1.eqla01.bi.telstraglobal.net [202.84.253.6]
11 172 ms 173 ms 173 ms tisparkle-peer.eqla01.pr.telstraglobal.net [134.159.61.26]
12 253 ms 250 ms 255 ms te0-1-0-0.hongkong1.hok.seabone.net [195.22.206.165]
13 250 ms 249 ms 249 ms starhub.hongkong1.hok.seabone.net [195.22.223.145]
14 247 ms 249 ms 249 ms 203.118.15.181
15 249 ms 249 ms 249 ms 203.118.2.30
16 249 ms 249 ms 249 ms an-atl-int11.starhub.net.sg [203.118.15.86]
17 250 ms 249 ms 258 ms 203.116.7.78
18 * * * Request timed out.
19 251 ms 248 ms 249 ms 86.201.100.101.in-addr.arpa [101.100.201.86]

[ForensicsGuru]

It will take some time to test and restore the routing tables...

[KnoZiggeh]

yeah fair enough, though some isp's have moved over already, i know im keen

[ForensicsGuru]

Yes, AARNET is switched on, getting average response time 165ms

[KnoZiggeh]

cmon telstra

[KnoZiggeh]

things are worse:

1 <1 ms <1 ms <1 ms hidden
2 3 ms 5 ms 5 ms hidden
3 2 ms 5 ms 5 ms hidden
4 2 ms 5 ms 5 ms bundle-ether4.cha-edge902.brisbane.telstra.net [203.50.44.38]
5 5 ms 3 ms 7 ms bundle-ether7.cha-core4.brisbane.telstra.net [203.50.11.142]
6 23 ms 22 ms 23 ms bundle-ether11.ken-core10.sydney.telstra.net [203.50.11.72]
7 21 ms 22 ms 21 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 19 ms 22 ms 22 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 202 ms 202 ms 198 ms i-52.tlot-core02.bx.telstraglobal.net [202.84.137.101]
10 165 ms 167 ms 168 ms i-0-5-0-0.eqla01.bi.telstraglobal.net [202.84.253.2]
11 168 ms 168 ms 171 ms tisparkle-peer.eqla01.pr.telstraglobal.net [134.159.61.26]
12 304 ms 299 ms 302 ms te0-2-4-0.hongkong1.hok.seabone.net [195.22.206.185]
13 299 ms 301 ms 301 ms starhub.hongkong1.hok.seabone.net [195.22.223.145]
14 330 ms 330 ms 330 ms 203.118.15.186
15 299 ms 301 ms 302 ms 203.118.2.26
16 301 ms 301 ms 302 ms an-atl-int11.starhub.net.sg [203.118.15.82]
17 332 ms 330 ms 331 ms 203.116.7.78
18 * * * Request timed out.
19 304 ms 301 ms 301 ms 86.201.100.101.in-addr.arpa [101.100.201.86]

[Shellock]

Hey KnoZiggeh,

I have received an update that you should now notice some improvement for this issue. Can you confirm this?

- Shelly

[KnoZiggeh · Accepted solution]

Yes I can, yay! no more hong kong, hello perth..

1 <1 ms <1 ms <1 ms hidden
2 3 ms 4 ms 4 ms hidden
3 6 ms 4 ms 5 ms hidden
4 7 ms 4 ms 4 ms bundle-ether4.woo-edge901.brisbane.telstra.net [203.50.44.36]
5 7 ms 2 ms 7 ms bundle-ether5.woo-core1.brisbane.telstra.net [203.50.11.136]
6 18 ms 15 ms 18 ms bundle-ether11.chw-core10.sydney.telstra.net [203.50.11.70]
7 29 ms 28 ms 29 ms bundle-ether8.exi-core10.melbourne.telstra.net [203.50.11.125]
8 44 ms 39 ms 43 ms bundle-ether5.way-core4.adelaide.telstra.net [203.50.11.92]
9 69 ms 66 ms 70 ms bundle-ether5.pie-core1.perth.telstra.net [203.50.11.17]
10 69 ms 68 ms 68 ms gigabitethernet0-7-0-0.pthp-core01.perth.net.reach.com [203.50.13.246]
11 121 ms 120 ms 117 ms i-0-1-3-0.sgpl-core01.bx.telstraglobal.net [202.84.143.181]
12 117 ms 114 ms 115 ms unknown.telstraglobal.net [202.84.224.186]
13 * * * Request timed out.
14 195 ms 190 ms 191 ms 29.168.22.103.in-addr.arpa [103.22.168.29]
15 193 ms 197 ms 198 ms tl1.tl1.sg.vodien.com [103.22.168.154]
16 * * * Request timed out.
17 117 ms 121 ms 120 ms 86.201.100.101.in-addr.arpa [101.100.201.86]

Reply from 101.100.201.86: bytes=32 time=120ms TTL=109
Reply from 101.100.201.86: bytes=32 time=115ms TTL=109
Reply from 101.100.201.86: bytes=32 time=117ms TTL=109
Reply from 101.100.201.86: bytes=32 time=115ms TTL=109

[Qy]

Hi People

This might be fixed but Telstra have not done anything about it see post

https://crowdsupport.telstra.com.au/t5/General-Internet/Telstra-introduced-lag-into-the-internet-net...

Other carriers seem to be utilising direct links but Telstra seems to be going around in circles in their exchanges