Andy_P1234
Level 1: Cadet

Internet Outage Canley Heights

Hi, there is a NBN internet outage in Canley Heights since last night. I'm wondering when it will be fixed?
Thank you so much.
Andy

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet Outage Canley Heights

No ETR has been provided at this stage
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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mrbenwong
Level 1: Cadet

Re: Internet Outage Canley Heights

We are in Canley Vale, same, no internet since Monday (maybe Sunday night). Every mobile at home has exceed the data allowance this week. 

Andy_P1234
Level 1: Cadet

Re: Internet Outage Canley Heights

Hi mrbenwong,
Apparently the storm from last Sunday fried both of my NBN box and the Telstra wifi modem. I called Telstra and they sent a NBN technician to my place to replace the NBN box but i'm still waiting for Telstra to send me a new modem. I suggest you call Telstra to get it fix. It won't be fixed automatically.
mrbenwong
Level 1: Cadet

Re: Internet Outage Canley Heights

NBN tech came this morning, now have to wait for Telstra tech.

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