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Hi guys, This is a strange one and I’m just not getting anywhere with support over the phone.
A quick break down. We’re in a “smart community” with a velocity connection and for some reason the issue seems to be that most sites or connections aren’t working. Sometimes we’re able to get a speed test to function with normal speeds but 90% of the time I can barely get enough speed to load a webpage.
I have a networking background and from what I can see is it seems to just constantly time out no matter what the server or site is. At most times it’s even very hard to access the router/ modem via IP. I have had the router show at times there is an issue with the connection but refresh the page and it shows fine. There is a lot of DNS error logs on the router if that makes a difference.
Weirdly enough. If I VPN into my office and then try it works fine at perfect speeds. It just seems that when we’re using the internet here without a VPN we can’t get anything.