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badjohn7
Level 1: Cadet

Internet connection drops out in the afternoons but works in the evenings

My cable  internet stops working around 11 am everyday and will not work again until 4 or 5 pm. It works fine in the evening. I have a UPS and Arlo cameras connected to it. I also use Cyberghost VPN but I can't see how these things could cause my problem. I typically have 2 Iphones and 1 Ipad connected to my home wifi. 

 

This problem has been going on for 2 to 3 weeks now. Any ideas please?

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2 REPLIES 2
Support Team
Support Team

Re: Internet connection drops out in the afternoons but works in the evenings

Hi @badjohn7,

 

Thanks for reaching out. Sorry to hear you are having internet issues, I can understand your frustration.

Could I please confirm if any known issues are showing in your area when you put your address in here

Please let me know.

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badjohn7
Level 1: Cadet

Re: Internet connection drops out in the afternoons but works in the evenings

Thanks. The problem was caused by the nbn making new connections in my area (4212). Telstra sent me a new modem and the problem is pretty well fixed. Maybe once a day I have to reboot my computer, that's all.

 

Thanks for your help.

John Spencer

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