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cf4 is on the money, have you tried these steps? If you need a hand,
give our nbn support team a call direct on 1800 834 273 and we will walk you through this.
Let us know how you go.
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how do i know if my address is connected to the nbn. it was supposed to happen today. the modem has been installed.
@banjoi Just to add my two bobs worth.