banjoi
Level 1: Cadet

Internet connection

Answered

how do i know if my address is connected to the nbn.  it was supposed to happen today.  the modem has been installed.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Internet connection

If the modem's Phone light, Online light and WAN/Link light are green then NBN has been connected.

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3 REPLIES
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Internet connection

If the modem's Phone light, Online light and WAN/Link light are green then NBN has been connected.

Support Team
Support Team

Re: Internet connection

Hey banjoi, 

cf4 is on the money, have you tried these steps? If you need a hand, 

give our nbn support team a call direct on 1800 834 273 and we will walk you through this.

Let us know how you go.

Thank you.
- Ryan

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Level 20: Director

Re: Internet connection


@banjoi wrote:

how do i know if my address is connected to the nbn.  it was supposed to happen today.  the modem has been installed.


@banjoi Just to add my two bobs worth.

 

@cf4 has written a fantastic unofficial manual for the Smart Telstra modems and can be found here! 

Mmmmm... hot pineapple donut and a coffee!

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