Level 1: Cadet

Internet connection

I installed Mavericks OS X in my Macbook 2009 and after that all my devices and my Tbox can't get internet.

When I turn off my computer all my devices and my Tbox can conect to internet. I dont know if the problem is my Thomsom modem?


i will appreciate if somebody can help me.




Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Internet connection

Hey Hyban,


Maverick is fairly new so we don't have a lot of information at the moment, however this does seem to be an odd fault. 


Is the Mac connected directly via ethernet? or via Wi-fi?



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now