Deviantts
Level 1: Cadet

Internet keeps dropping out

Answered

Alright, I had NBN installed at my house on the 11th of this month. 

 

Ever since, I'm unable to play online games without my internet dropping out. I can't stream anymore.

 

The download and upload speed should be able to handle this... 

 

Also its dropping out randomly, even my parents say the internets loading things slower then when we had ADSL2.

 

 

I've turned the modem off and that didn't help.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Internet keeps dropping out

Hi Deviantts,

 

Are all your devices connecting over WiFi?

 

If you are using WiFi enabled devices to connect to your modem, I would suggest having a look at the following WiFi troubleshooting article, which you may find resolves your issue.  It contains tips, an online tool and a downloadable app which can help in optimising your connection.  I usually find that changing the channel the modem transmits the WiFi signal on can help.  You may have to try a few different channels before finding an optimal one.
http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516

 

Alternatively you can try the following NBN troubleshooting to see if this helps:

How To Troubleshoot NBN Issues https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/How-To-Troubleshoot-NBN-Issues...

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Internet keeps dropping out

Hi Deviantts,

 

Are all your devices connecting over WiFi?

 

If you are using WiFi enabled devices to connect to your modem, I would suggest having a look at the following WiFi troubleshooting article, which you may find resolves your issue.  It contains tips, an online tool and a downloadable app which can help in optimising your connection.  I usually find that changing the channel the modem transmits the WiFi signal on can help.  You may have to try a few different channels before finding an optimal one.
http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516

 

Alternatively you can try the following NBN troubleshooting to see if this helps:

How To Troubleshoot NBN Issues https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/How-To-Troubleshoot-NBN-Issues...

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Deviantts
Level 1: Cadet

Re: Internet keeps dropping out

Thank you. I reset the router and it seems like its better now. Thank you very much Smiley Very Happy

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now