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Crowdsupport is a public forum, unfortunately due to this there is no official account level support provided via this method.
If you need support for a fault you would be best to call 133933 to speak to tech support. It can also be worth doing the online troubleshooting tool first, this will give you a reference number, if you provide this to the support team when you call it will help them and usually makes the call quicker.
Alternatively if you are able to advise the issue you are having the crowd may be able to assist troubleshooting the issue further.
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