Felicia-bye
Level 1: Cadet

Internet outage Malvern May 2019

Outage in Malvern since 20 may 2019! I have been calling Telstra and logging into useless outage page! Every day they say will be another 24 hours! I’m on cable still! No one doing much! Tried to escalate they said no sorry! Tried to be put through to australia, they said everything out of Philippines and India! All polite but not being fixed! I work from home, and my son final year uni with exams! Any suggestions how to get Telstra moving to fix problem?

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Internet outage Malvern May 2019

Given that you are in an HFC area in Malvern, then it will be NBN Co doing the repairs as they own the HFC network in your area.

NBN Co do not provide accurate updates on when services will be resumed.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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BrickTamland
Level 1: Cadet

live in Glen Iris

Hi there, I live in Glen Iris and I had NBN come through 2 weeks ago and manage to break my Telstra Broadband service as well (on HFC too). Foxtel is fine, Had a Telstra tech out and 2 NBN visits and they still cannot fix the problem. To Telstra's credit they send me out a new Modem that has 4G Service built in but I only get 5Mb when I used to get 110Mb download. I have been on the phone to them on a number of occasions but it seems NBN don't know what they have done. Pathetic. Lodge a complaint with Telstra and ask for the 4G modem

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