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Annie444
Level 2: Rookie

Internet

I had to reset my laptop. It stopped working. Now I can't connect to the internet. WIFI is on. Can someone help me out?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet

Is the modem's WiFi SSID listed as one of the available WiFi networks on the Laptop.

What modem do you have? Is it the DJA0231? There is a label on the base of the modem with model number printed on.

Do you know if your laptop supports both the 2.4 GHz and the 5 GHz WiFi bands or does the laptop only support the 2.4 GHz band.

Annie444
Level 2: Rookie

Re: Internet

Hello cf4. It is now working. But trying to add my bigpond email but it doesnt recognise bigpond. Weird huh?

Level 21: Augmented
Level 21: Augmented

Re: Internet


@Annie444 wrote:

Hello cf4. It is now working. But trying to add my bigpond email but it doesnt recognise bigpond. Weird huh?


@Annie444 What email client/program are you using to add the Bigpond account to (Outlook)?

Hot pineapple donut and a cuppa.... Mmmmmm
Annie444
Level 2: Rookie

Re: Internet

I just opened the mail icon and typed in the address. Im guessing that was wrong.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet

The link below has instructions for setting up Telstra email using Windows 10 built in email app as a client.

 

https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-email-on-windows-mail-10

Highlighted
Annie444
Level 2: Rookie

Re: Internet

I did the first part of your instructions. The second part, I could not find the advanced settings!! Looked through everything.  I have email on my phone though. Do I need to sync?

Thanks 

Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet

If email has been set up correctly it should sync automatically. Here are some images showing how to set up Windows 10 mail.

Telstra_Mail_Windows_10.jpgTelstra_Mail_Windows_10_2.jpgTelstra_Mail_Windows_10_3.jpg

 

Images below show how to check server settings.

Telstra_Mail_Windows_10_Settings.jpgTelstra_Mail_Windows_10_Settings_2.jpgTelstra_Mail_Windows_10_Settings_3.jpgTelstra_Mail_Windows_10_Settings_4.jpg

 

 

Annie444
Level 2: Rookie

Re: Internet

Thanks very much for your directions. A message at the top of the screen says "we couldnt access this account Bigpond. You might need to update your password or give the account permission to sync to this device"

Dont know what to do

Support Team
Support Team

Re: Internet

Hi @Annie444

If you'd ever need assistance with your Telstra email or would like us to investigate an issue with it, please chat with us securely online here 

 

Please choose "Entertainment & Apps" & then "Email" from the drop-down options. 

 

If everything is ok on our end, I'd recommend speaking with our Telstra Platinum  team.

They're available to help with devices, home tech & software. Please be aware that there's a cost involved for it however we’ll only charge you if we fix it. You can find more information about this service here 

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Level 21: Augmented
Level 21: Augmented

Re: Internet


@Annie444 wrote:

Thanks very much for your directions. A message at the top of the screen says "we couldnt access this account Bigpond. You might need to update your password or give the account permission to sync to this device"

Dont know what to do


@Annie444 When it says that error it is usually a setting wrong somewhere. Including the password (Which is case sensitive).

 

Re-Check everything that @cf4 has posted in that helpful step-by-step post :-)

Hot pineapple donut and a cuppa.... Mmmmmm

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