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JEwear
Level 1: Cadet

Is it possible to have your 4G back up shaped?

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I've been waiting for my connection to be activated and we had passable (shocking but better than nothing) speed but now we don't even get 0.2mbps... There is been a network outage in my area which has meant the connection wasn't able to be activated from Telstra's side. Now I have no internet and the 1800 number isn't answering (too many calls, it just hangs up on you).

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Is it possible to have your 4G back up shaped?

The 4G back does get shaped to 256 Kbps if used for long period of time. You can get it unshared by calling support and requesting they submit a web form to have shaping remove. Try 132200 if 1800 is not answering.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Is it possible to have your 4G back up shaped?

The 4G back does get shaped to 256 Kbps if used for long period of time. You can get it unshared by calling support and requesting they submit a web form to have shaping remove. Try 132200 if 1800 is not answering.

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