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TJB12
Level 1: Cadet

Keeping my bigpond email address

I have an account with Telstra for Mobile phone, Foxtel and Internet. Wanted to check if my email address is linked to the account or a service (Internet) on the account.  If I move to another internet provider but retain the mobile and Foxtel on the account can I retain the email address? Thanks 

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Keeping my bigpond email address

It is tied to your Home Broadband service.
If you want to move provider, you will need to contact Telstra first and request to keep your Telstra email address. It is free for the first 12 months, with a fee (approx $75 per year from memory) after that.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
TJB12
Level 1: Cadet

Re: Keeping my bigpond email address

Thanks for the clarification. One further question, if I did move Internet provider and considering I want to keep the other two services and existing account (mobile and Foxtel). Can you advise how I would change the User Name (currently my email address) on my existing login? Thanks again
Level 25: The Singularity
Level 25: The Singularity

Re: Keeping my bigpond email address

That would be a call to 132200 to see if it can be done.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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