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barry6797
Level 1: Cadet

Keeping my email address

Answered

I have a Telstra home bundle and a mobile service. Can I keep my email address (@bigpond.net.au) If I cancel my home bundle and change my NBN provider. Keeping the mobile service with Telstra

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Keeping my email address

You can keep your email address free of charge for 12 months after that it cost $79 per year. When disconnecting mention that you wish to keep the email address or it will automatically be disabled.

https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Keeping my email address

You can keep your email address free of charge for 12 months after that it cost $79 per year. When disconnecting mention that you wish to keep the email address or it will automatically be disabled.

https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Keeping my email address

You need to call 132200 and say disconnection first and speak to the disconnection team to ensure that it is correctly marked. If you just churn then normally it would be disconnected.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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