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barry6797
barry6797
Level 1: Cadet
May

Keeping my email address

Answered

I have a Telstra home bundle and a mobile service. Can I keep my email address (@bigpond.net.au) If I cancel my home bundle and change my NBN provider. Keeping the mobile service with Telstra

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cf4
Level 24: Supreme Being
Level 24: Supreme Being
May
Accepted Solution

Re: Keeping my email address

In response to barry6797
You can keep your email address free of charge for 12 months after that it cost $79 per year. When disconnecting mention that you wish to keep the email address or it will automatically be disabled.

https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

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cf4
Level 24: Supreme Being
Level 24: Supreme Being
May
Accepted Solution

Re: Keeping my email address

In response to barry6797
You can keep your email address free of charge for 12 months after that it cost $79 per year. When disconnecting mention that you wish to keep the email address or it will automatically be disabled.

https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

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DrQ
Level 24: Supreme Being
Level 24: Supreme Being
May

Re: Keeping my email address

In response to cf4
You need to call 132200 and say disconnection first and speak to the disconnection team to ensure that it is correctly marked. If you just churn then normally it would be disconnected.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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