CrowdSupport®
Blitztanker
Level 2: Rookie

Latency increase to South Asia

Answered

Hello ,

Wondering if you guys could get your back of house people to look into the routing of Australia to Asia traffic . Been getting alot of ping spikes and packet loss to Singapore over the last week .

 

Cheers 

 

pingtrace 210919.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Latency increase to South Asia

Thanks for your reply @Blitztanker

 

It's good to hear everything to now back to normal.

 

If you need to speak with the Telstra NBN team direct in the future they can be reached on 1800 834 273.

 

- Stef

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Support Team
Support Team

Re: Latency increase to South Asia

Hi @Blitztanker


Could you please confirm the type of Internet service you are currently using at home? (ADSL / Cable / NBN)

 

Once provided with this information, I can attempt to assist you further.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Blitztanker
Level 2: Rookie

Re: Latency increase to South Asia

Hello Stef ,

 

NBN Fttn ,

Looks like its back to normal today .

 

Cheers for the reply .

Support Team
Support Team
Accepted Solution

Re: Latency increase to South Asia

Thanks for your reply @Blitztanker

 

It's good to hear everything to now back to normal.

 

If you need to speak with the Telstra NBN team direct in the future they can be reached on 1800 834 273.

 

- Stef

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Blitztanker
Level 2: Rookie

Re: Latency increase to South Asia

Hi Stef , 

 

Thanks

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now