gjo
Level 1: Cadet

Link light and internet light both green but no internet connection NBN fibre to the node

I have logged a call with Telstra support just wondering if anyone else has had this problem and had it resolved. I have a Telstra smart modem and everything has been fine until yesterday. I couldn’t connect to the internet. I noticed I don’t have a light on for either the 4g back up or the phone. But both other lights are green but no connection. Spent hours on phone yesterday with Telstra but has been escalated to nbn team. Just wondering if anyone else has had a similar issue

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5 REPLIES 5
Level 22: Superhuman
Level 22: Superhuman

Re: Link light and internet light both green but no internet connection NBN fibre to the node

Have you tried factory re-seting the modem?
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

gjo
Level 1: Cadet

Re: Link light and internet light both green but no internet connection NBN fibre to the node

No I haven’t is that job st using paper clip at back of modem ?
Level 22: Superhuman
Level 22: Superhuman

Re: Link light and internet light both green but no internet connection NBN fibre to the node

Yes, hold if down with the paper clip for 10 seconds
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

gjo
Level 1: Cadet

Re: Link light and internet light both green but no internet connection NBN fibre to the node

Did that still same issue but thanks for trying
Support Team
Support Team

Re: Link light and internet light both green but no internet connection NBN fibre to the node

Hi @gjo

 

Sorry for the delay in responding to your last message, are you still having issues with this?

 

- Jimmy

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