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DazMc
Level 1: Cadet

Mail Forward retains message on server

Answered

Have logged into MyInbox and configured mail forwarding, and the forwarding of mail works just fine.

 

But, the orignal messages are retained on the email server, and I don't want to do that.

 

I understand that to change this behaviour, I need to untick the setting below... under Replies and forwarding.

 

When I try and untick the setting 'Always include as quoted text at the bottom of the message' (by instead Selecting 'Never Include a copy of the original message' and then click 'Save', the setting is not saved.  It simply reverts back to having the 'Always include ..." tick box selected.  That is, I am unable to save this change.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Mail Forward retains message on server

Hi DazMc and welcome to Crowd Support.

The option you are talking about in your original post actually relates to behaviour when you 'reply' to an email, not when an email is automatically forwarded by the server. It's the quoting of the original email you see when someone replies to an email you've sent to them.

I can't see an option to forward then delete sadly. Even the manual mail rules only allow a single rule, so you can't set it to forward then delete.
If you've found a solution then don't forget to mark that post accordingly.
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2 REPLIES 2
Level 23: Superhero
Accepted Solution

Re: Mail Forward retains message on server

Hi DazMc and welcome to Crowd Support.

The option you are talking about in your original post actually relates to behaviour when you 'reply' to an email, not when an email is automatically forwarded by the server. It's the quoting of the original email you see when someone replies to an email you've sent to them.

I can't see an option to forward then delete sadly. Even the manual mail rules only allow a single rule, so you can't set it to forward then delete.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
DazMc
Level 1: Cadet

Re: Mail Forward retains message on server

Agreed.  The option does not exist to set an email forward, and the Delete original message after forwarding

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