GavT
Level 2: Rookie

Mobile data light on nbn box is red.

Answered

Mobile data light on nbn box is red we have no internet here. It has been really slow since I moved here.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Mobile data light on nbn box is red.

That means you have poor signal strength.

What is the colour of the light on the front of your modem?

Log in to your modem via http://192.168.0.1 and go to the broadband tab and see if your landline connection is actually working (it sounds like it isn't).

Go to https://fix.telstra.com (via you mobile) and run through the troubleshooting steps. It will also run some checks on you account and service remotely. The final step it will recommend is to call 1800 834 273 if it can't get you back up and running.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Mobile data light on nbn box is red.

That means you have poor signal strength.

What is the colour of the light on the front of your modem?

Log in to your modem via http://192.168.0.1 and go to the broadband tab and see if your landline connection is actually working (it sounds like it isn't).

Go to https://fix.telstra.com (via you mobile) and run through the troubleshooting steps. It will also run some checks on you account and service remotely. The final step it will recommend is to call 1800 834 273 if it can't get you back up and running.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
GavT
Level 2: Rookie

Re: Mobile data light on nbn box is red.

Thank you Jupiter I’ll try that when I get home.

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