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Level 1: Cadet

My Gateway Max Router 2.4 GHz wifi is exceptionally slow

Any help will be appreciated.  My Telstra Gateway Max router wifi is exceptionally slow...  Any advice how to rectify.  I have restarted the modem several times and it seems initially that it battles to get connected.  Not sure if the modem was damaged?

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: My Gateway Max Router 2.4 GHz wifi is exceptionally slow

Is it definitely the WiFi and not the internet connection itself?

 

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 9: Captain

Re: My Gateway Max Router 2.4 GHz wifi is exceptionally slow

did you checked you speed on on both wifi and ethernet?

 

are you experiencing slow speed on ethernet?

 

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