anoyednbnuser
Level 1: Cadet

My nbn still restricted 60 hours after bill has been paid.

My nbn still restricted 60 hours after bill has been paid.Was supposed to be lifted within 2 hours. Have spoken to telstra customer support 3 times and spent around 2 hours on the phone with no answers just apologies that don't mean a thing!  A huge waste of my time when they can't give me any reason why it hasn't been done! I cannot get Telstra 24x7 Chat to work either so how am i supposed to resolve this! Very unhappy customer at the moment

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Level 22: Superhuman
Level 22: Superhuman

Re: My nbn still restricted 60 hours after bill has been paid.

The billing and credit management teams around open for a few more hours, from memory 8am. Id reconmend calling them then to discuss the shaped speeds. Id also recommend unplugging your modem for 1 minute and plugging it back if you havent already done so. This can sometimes resolve the issue after unshaping order has been applied.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Support Team
Support Team

Re: My nbn still restricted 60 hours after bill has been paid.

Hi anoyednbnuser. 

Sorry to hear that your services were restricted after you had already paid your bill. I see you also mentioned on your other post that you had problems with accessing Live Chat https://tel.st/syeg8. I would recommend that you try clearing your Cache, Cookies & Browser History. If you are unsure how to do this, you can see instructions here https://tel.st/x8axb.

Have your services come back online since you posted this on Saturday morning?

If not, are you able to check your My Account  https://tel.st/mchsk or 24x7 app to see if you have any balances showing as overdue?

Regards - Tom

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