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Level 1: Cadet

NBN Activiation

NBN FTTN was meant to be connected yesterday.  Since then I have had only 4G backup running though my modem.

 

How long after Telstra has "connected" the NBN will the service actually be available?

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3 REPLIES 3
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Level 25: The Singularity
Level 25: The Singularity

Re: NBN Activiation

It should normally be no more than 4 hours.

 

Have you restarted the modem? A factory reset might be required as well, you will need to reenter your login details in to the Broadband Connection settings.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 1: Cadet

Re: NBN Activiation

Have restarted a number of times, still getting nothing but a blue (4G backup) light

 

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Level 25: The Singularity
Level 25: The Singularity

Re: NBN Activiation

It sounds like there has been a delay in provisioning, which isn't completely unexpected.

If it doesn't connect today, try posting a message via either Facebook or Twitter and hopefully one of the consultants there will be able to check on the status of you order and give you further information.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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