CrowdSupport®
ph5
Level 2: Rookie

NBN Broadband speed

Hi,

 

I'm in Dudley Park (Mandurah) and my broadband speed has been dismal (under 15mps) for several days now. I have fibre to the property and have recently updated to the latest modem.

 

Speeds have always been erratic here, but recent days have been atrocious.

 

Any ideas?

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4 REPLIES 4
Level 23: Superhero
Level 23: Superhero

Re: NBN Broadband speed

Are you running these tests over Wi-Fi and which speed test are you using?
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Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
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ph5
Level 2: Rookie

Re: NBN Broadband speed

Yes, I am on wifi. Speed using? No idea. I have recently, intermittently, been getting speeds over 45mb/ps.

Level 23: Superhero
Level 23: Superhero

Re: NBN Broadband speed

Try turning band steering off on your modem in the Wi-Fi settings and run the test in the same room as the modem connected to the -5g Wi-Fi on your device
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
ph5
Level 2: Rookie

Re: NBN Broadband speed

Hi and thanks for your help. I've simply re-booted the modem and my speed is back. As you can see from the image, I'm back nearing supersonic speed.

 

Why should I have to re-boot a modem and why does it improve my set-up?

 

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