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abthomp
Level 11: Detective

NBN Connection due 26 June

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Just logged onto my account and found out we're apparently due to get connected to NBN (FTTN) on Wednesday.

States on Order - Your attendance won't be required and then states in How to Prepare that we must be home.

Anyone know which is it?

Be nice if there was some communication from Telstra to actually tell us what is going on.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN Connection due 26 June

This is typical Telstra. You don't need to be home for an FTTN installation if you are already on ADSL and are transferring to NBN FTTN. Just make sure if your old modem is not compatible with NBN that the old modem has been disconnected and replaced with new modem.

If this is a new installation ring 1800 834 273 and seek clarification of whether you need to be home.

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN Connection due 26 June

This is typical Telstra. You don't need to be home for an FTTN installation if you are already on ADSL and are transferring to NBN FTTN. Just make sure if your old modem is not compatible with NBN that the old modem has been disconnected and replaced with new modem.

If this is a new installation ring 1800 834 273 and seek clarification of whether you need to be home.

View solution in original post

abthomp
Level 11: Detective

Re: NBN Connection due 26 June

OK thanks - Gen 2 Smart Modem already installed for current ADSL service.

abthomp
Level 11: Detective

Re: NBN Connection due 26 June

So  26th has come and gone and we're still on ADSL. 

No notification of a cancellation or a change of date.

Odd version of communication for a communications company

Support Team
Support Team

Re: NBN Connection due 26 June

That's really disappointing. I do apologise. Please give our NBN Assurance team a call on 1800 834 273, for an update and reschedule. Appreciate your patience in this, please let us know how you get on. - Matthew. 

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abthomp
Level 11: Detective

Re: NBN Connection due 26 June

Apparently now 11 July.

We will see.

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