I am trying to get an NBN connection for my new house. The house is about 2km from the nearest Telstra landline. According to the NBN rollout map fixed wireless is available on parts of the property but the address has not been added to their database. I contacted NBNCo and they said to contact a service provider to initiate the process of adding my address to the database. I did that a couple of weeks ago and I thought I would check on the status last night with Telstra. The chat lady said the order had been cancelled. I said yes that is correct as Telstra tried to tell me that an ADSL connection was possible until I pointed out the 2km distance but the order with NBNCo should still be active. She then tried to tell me that Telstra do not sell NBN without a copper connection as they need the copper for a landline.
"Since ADSL cannot be provided in the area it could be the reason why NBN has not been rolled out since they would normally use the same existing copper lines for the technology."
I then pointed out that the NBN connection would be Fixed Wireless and her response was;
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It appears that the person you chatted with was wrong
Tonight I asked a different operator if the NBN Address Feedback form had been submitted and was told that it had. It really helps if you know the correct terminology. Does anyone know how long it usually takes for NBNCo to investigate?