CrowdSupport®
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Level 1: Cadet

NBN Connection

I recently upgraded my house from a 500GB bundle to 1TB bundle. I was told I had no option but to get connected to the NBN.

 

I resisted connecting to the NBN because of issues I have read about but in the end I had no choice.

 

I have Foxtel cable to the house and the NBN are using that cable.

 

So the NBN was connected 2 weeks ago and that was when the problems started :

 

The service drops in and out most of the day. That means there is no landline and no internet.

 

When the service is on it is extremely slow and take minutes to connect to a page. I know it is the NBN as when I switch to the mobile network it opens the same page instantly. The service wreaks havonc with my son playing Xbox thru the internet. The game keeps dropping out.

 

My complaint is simply this:

 

How have we been made to change from a reliable system to a new improved system that puts our service backwards.

 

I have a son with a serious medical condition and we sometimes cannot get a phone line. We are using up our data allowance on our phones because the system doesn't work.

 

The system is expected to cost Australia 75 Billion dollars and it is doesn't work.

 

When I try to ring and complain, I get sent on the transfer merry go round and eventually get cut off.

 

Help !!!!!!!!!!!!

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3 REPLIES 3
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Level 1: Cadet

Re: NBN Connection

I forgot to add that I am pay the $30 extra for super fast broadband.

 

That a bloody joke as well

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Level 1: Cadet

Re: NBN Connection

Yep similar issues. And no follow up by Telstra. Guess they know already. 

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Level 21: Augmented
Level 21: Augmented

Re: NBN Connection

Work out all the times and dialect you had with Bigpond and refer the matter to the Telecommunications Industry Ombudsman.

 

 

Someone keeps putting vegetables in my beer crisper

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