Level 1: Cadet

NBN Conversion

I recently received a call from Telstra technician confirming date to install NBN. It was the first we had heard so naturally had not made arrangements to be home.


I am not even sure we are ready to be hooked up. All the instructions refer to virtually plugging in NBN kit. We don't even have a cable running from the box installed by NBN outside, into the house. No one can give me a definitive answer about who runs the cable from the external box into the house. Clearly this is not part of the NBN kit sent by Telstra.


Any thoughts?

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Level 22: Superhuman
Level 22: Superhuman

Re: NBN Conversion

Id reconmend calling Telstras NBN team on 1800 834 273 to confirm if you have an appointment for an NBN tech to visit your premise. Normally its an 8-12 or 1-5 appointment other wise 7-2 is normally when they connect you up in then streen without needing to access your premise.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

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Support Team
Support Team

Re: NBN Conversion

Hi DG1961,


Have you spoken to our NBN team in regards to this?

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