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rjackson94
Level 1: Cadet

NBN Ethernet very slow

Two days ago, I upgraded to the 100mbps tier. Doing speedtests now at https://nbnspeedtest.telstra.com/, im getting only around 10mbps. I am using a desktop PC which has a TP-LINK TL-WPA4220KIT powerline adaptor extending the wifi to my room, which I then use an ethernet cable to my PC. I'd been getting around 36mbps before that. On mobile devices, using both the 2.4g and 5g its still getting under 10mbps, with high pings from the tests. 

Is telstras services just slow at the moment or is something going on?

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7 REPLIES 7
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN Ethernet very slow

What type of NBN service do you have, If FTTN there might be a line fault causing the low speed. You can check the link speed by opening WEB browser logging into the gateway and navigating to line stats. On Telstra Gateways line stats are located here.

TG799 and TG800
http://10.0.0.138 > advance > broadband > DSL stats

Telstra Frontier (DJN2130) or Telstra Smart Modem (DJA0230)
http://192.168.0.1 > Advanced > Broadband > DSL stats

Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 > Advanced > Gateway Settings > Dev Info > General > xDSL (Near bottom of page) Password is admin

There might be a network fault causing the slow speed. You can check for Network faults at link below.
https://outages.telstra.com/#
rjackson94
Level 1: Cadet

Re: NBN Ethernet very slow

 

This is what it says from navigating there. My PC, which is using ethernet is now gone back to its usual 36mbps, but mobile devices still slow. On the 5g its at under 10mbps, on the 2.4g getting 25mbps. 

I purchased the premium speed boost, which looking at my bigpond account, says its active, this was two days ago, supposed to be at 100mbps tier.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN Ethernet very slow

From those stats it looks like your link is only capable of 42.5 Mbps down and 11.5 Mbps up so it is not worth paying for the 100/40. You will get same speed on the 50/20 tier. The maximum speed an NBN link is capable of is dependent on distance from Node. It is also dependent on the quality of the street cable and internal house wiring. If you have more than one phone socket make sure nothing is plugged into the other sockets. If using ADSL Filter splitter remove it and connect gateway DSL port directly to phone socket.

If there are several walls between Gateway and mobile devices or Mobile devices over 15 Meters from gateway then speed on 2.5 GHz band will be faster than 5 GHz band. There could be interference from neighbouring networks on the 2.4 GHz band which will result in lower speeds. You could try changing the channel on the 2,4 GHz band. There are free WiFi analyzer apps that you could install on your mobile that will show which channel suffers the least interference.

rjackson94
Level 1: Cadet

Re: NBN Ethernet very slow

Thanks for the information.
In regards to only having a max of 42.5Mbps download. Is that because I'm still using the default Telstra modem I was given with my NBN? If I purchased a new higher tier modem could I potentially get faster speeds?
Level 23: Superhero
Level 23: Superhero

Re: NBN Ethernet very slow

Potentially you may get a upto a few mbps faster. The difference verse the cost is something you'd need to way up. In saying that do you have an old security system or other telephone sockets in the house? Removing these have in some cases ive seen added 30mbps to a customers speed. However in these cases there distance from the node was not that far. Individual results may vary.
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Level 25: The Singularity
Level 25: The Singularity

Re: NBN Ethernet very slow

I would not be purchasing a new modem until after I had looked at the wiring in the house first. My FTTN connection maxes out at 28Mbps sync speed due to the distance to the node (which is the biggest single factor in the speed that you can achieve - just like it was with ADSL).
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN Ethernet very slow


@rjackson94 wrote:
Thanks for the information.
In regards to only having a max of 42.5Mbps download. Is that because I'm still using the default Telstra modem I was given with my NBN? If I purchased a new higher tier modem could I potentially get faster speeds?

Not necessarily

 

Funnily enough you may actually lose a few mbps on a more expensive modem. When it comes to sync speed as far as the modem is concerned (taking out distance to the node and all other factors), that's controlled by the DSL chip in the modem. The DSL chip in the Sagemcom modem (BCM63168) generally sync's at a slightly higher download rate at the expense of stability and a few other features compared to the BCM63138 Chip in more expensive models

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