So I have another post on here going back about 2 months, asking about Constant drop outs... well that is still happening every day about 10 drop outs sometimes more, have been on the phone to telstra A LOT they have put us on a stability profile That did NOTHING, they sent us a new modem That did NOTHING and recently they have forwarded our problem to the NBNco but that has been 2 weeks and NOTHING has been done or even contacted us... I'm not sure what to even do anymore the internet here is used every day and sometimes most of the day so to have it drop out constantly is so frustrating....
So apart from that I wanted to know about having a filter attached to the line... The modem Telstra sent us the F@st 5355 and the cord for the DSL port had a filter inbuilt into the cord so i though we just needed that and plugged it in and it connected to the net... Any way I have done some reading and I've seen people say you dont need a filter on the line anymore and it might cause problems if you still use one... the second modem telstra sent to us didnt have that inbuilt filter on the cord it just had a regular DSL/phone cord so i tried to use that and the internet would not connect at all, it would try the blue light came on but it would always turn off after a while..... As soon as I plugged the filtered cord back into the modem it would connect(after a long wait mind you)... so Im not sure what this means? does it mean anything? I'm so confused about all of this... I just want my net to be fixed...
The dropouts have been happening since January and while we do get times where the net is usable but then the dropouts kick in....
In the modem settings we get A LOT and I mean A LOT of FEC errors sometimes the net has only been on for like 5 mins and there is over 100 thousand...Lots of Code violations, Lots of Errored seconds and severely Errored seconds...
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OK, let's go step by step.
So, let's start with the above first and let's see how you go
FC
The one below is a older one, the other one is from today.
Older one
21/07/18
With step 2. We have 2 phone sockets in our house One in the main Lounge Room and one in the Main bedroom. I'm actually not sure which is the Main one.. The modem is currently connected to the Lounge Room... So I guess I can change it up and see if its different.
Also Using the cord with no filter the modem will not connect at all.. I have left it trying to connect for like 20 minutes and it wont connect.
With step 2. We have 2 phone sockets in our house One in the main Lounge Room and one in the Main bedroom. I'm actually not sure which is the Main one.. The modem is currently connected to the Lounge Room... So I guess I can change it up and see if its different.
Also Using the cord with no filter the modem will not connect at all.. I have left it trying to connect for like 20 minutes and it wont connect.
Changing them is not good enough - you need to figure out which one is the main point and have the other one disconnected by certified electrician... I was always on the first one but physically disconnecting the second one made the big difference...
I don't get why modem would not connect without the filter - it is against all the knowledge unless there is something really fishy with your cabling... FTTN does not need the filter and filter is actually causing some signal loos, so it should not be there, full stop.
So sorry to hear of this delay in your callback Jamo15, what was your complaint reference number?
We will use this to contact your case manager and request they call you to follow up as soon as possible.
Thank you.
- Ryan
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Please sing back out if you need assistance again Jamo15.
- Will
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Thanks for that information @Jamo15
I can confirm that a staff member has been assigned to SR 1-1606387998355 and they will be in touch ASAP.
Please keep us posted on your progress.
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got another phone call from the real Telstra Another 24/48 hrs wait...... -_-
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