Level 1: Cadet

NBN FTTN moving from existing provider to Telstra

So,On July 16th I signed up on the Telstra website for a home phone + internet bundle (I already had both with an existing provider, Aussie broadband) The signup went smoothly and I was also to receive a new smart modem as well as a Telstra TV. Received a E-mail confirmation that the order would be processed in around 24 - 48 hours. Fast forward to today,  The phone service was disconnected about a week ago, but internet is still through the existing provider. And I have not received the new modem or Telstra TV. So I am wondering has something gone wrong with my order, or is it normal for it to take this long?


Any advice or help would be much appreciated !

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN FTTN moving from existing provider to Telstra

It should only take a few business for delivery of equipment unless in a remote locality. Suggest you ring Telstra NBN support 1800834273 to find out why you have not received your equipment.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now