CrowdSupport®
hamz22
Level 1: Cadet

NBN FTTN moving from existing provider to Telstra

So,On July 16th I signed up on the Telstra website for a home phone + internet bundle (I already had both with an existing provider, Aussie broadband) The signup went smoothly and I was also to receive a new smart modem as well as a Telstra TV. Received a E-mail confirmation that the order would be processed in around 24 - 48 hours. Fast forward to today,  The phone service was disconnected about a week ago, but internet is still through the existing provider. And I have not received the new modem or Telstra TV. So I am wondering has something gone wrong with my order, or is it normal for it to take this long?

 

Any advice or help would be much appreciated !

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN FTTN moving from existing provider to Telstra

It should only take a few business for delivery of equipment unless in a remote locality. Suggest you ring Telstra NBN support 1800834273 to find out why you have not received your equipment.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit