Level 1: Cadet


I have pre ordered the NBN FTTN 17 July 2018. Got the Telstra Smart Modem sent to us.
Our expected connection date was 9 August 2018 when the NBN Co and Telstra technician was suppose to come from 7am to 2 pm. I never had any interaction with them at all.
I have tracked the order online and connected the modem and not getting any solid green lights saying I’m connected by fixed broadband. I’m connected by mobile network and have been since being connected. Also link LED light is intermittently changing from light blue to white and then to off again and continously goes through this cycle. Basically of an afternoon from about 2 pm onwards I can’t use the internet.

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Level 24: Supreme Being
Level 24: Supreme Being


Have you contacted Telstra's NBN team via 1800 834 273 to confirm if the service is up and going, or to report a fault?
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Level 1: Cadet


I found out what was wrong. I had an attached wall mounted adsl filter. I disconnected that and reconnected. Now all the lights on the smart modem are green now. Simples.
Thank you to the one person that replied.

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