Highlighted
Greg_Bos
Level 2: Rookie

NBN Fixed Wireless Vic 3281

Answered

Seem to be having major congestion issues between 8:45pm and 11pm most nights.

 

To the point pings to google/telstra DNS servers timed out and I was unable to make or receive a telephone call last night (12/11/2017)

 

Rebooted NBN & Telstra Router with the same result, disabled wifi and tried direct connection to both the the NBN NTD and Telstra Router still no go.

 

Then ran a speed test this morning @ 7:30am and it was fine.

 

I have gone thorough the above process over the last week, so this points to a congestion issue.

 

Can I have a response from Telstra re above ? 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: NBN Fixed Wireless Vic 3281

It sounds like congestion. The CVC requirements are monitored by the Techs, but it may pay to call 1800 834 273 and report it anyway.

 

It can take around a month for the congestion to be alleviated (once the problem is noticed, an increase placed with NBN Co by Telstra, then NBN Co actioning it).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: NBN Fixed Wireless Vic 3281

It sounds like congestion. The CVC requirements are monitored by the Techs, but it may pay to call 1800 834 273 and report it anyway.

 

It can take around a month for the congestion to be alleviated (once the problem is noticed, an increase placed with NBN Co by Telstra, then NBN Co actioning it).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now