Scurry
Level 2: Rookie

NBN Gateway & DNS Settings

Answered

I have purchased a TP-Link W8970 for an NBN connection to replace the TG797n v3 provided by Telstra.

 

I also have a static IP address assigned to the account so that I can set up a VPN to my work office.

 

Last weel I spent over 4 hours throughj 6 calls with Telstra trying to get the correct Subnet Gateway and DNS settings.  5 times the line has cut dead after the operator could not find the answer, surely its not a coincident, the other time they claim I was not doing the right thing, offered no solution.   However the addresses provided fail every time.  

 

Last time I called Telstra on Friday afternoon, they transferred me to NBN Co office who suggest I call Telstra and dont know why they forwarded the call to NBN Co.

 

Does anyone know what or how I can get the Gateeway Subnet and DNS settings from Telstra for my NBN connection using the TP-Link W8970?  

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: NBN Gateway & DNS Settings

Hi Scurry, 

 

You can find out your IP address by either visiting WhatIsMyIp.com or calling our NBN technical team on 1800 834 273 option 3.

 

Any default gateway is appropriate, there are no special ones.  Just use the default gateway of your modem. The Telstra T-Gateway (TG797n v3) uses 10.0.0.138, but the TP-Link will have a different combination, it shouldn't matter.  And neither should the Subnet Mask.

 

 Are you trying to set it up your static IP by using the control panel option on your PC by going into Local Area Connection >Internet Protocol (TCP/IP) ? 

 

- Ben D

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11 REPLIES 11
Level 21: Augmented

Re: NBN Gateway & DNS Settings

Have you tried using a service such as DynDNS.

That is what i use to VPN to my work and works flawlessly.
Scurry
Level 2: Rookie

Re: NBN Gateway & DNS Settings

Thanks Glenn.

 

Have not used DynDNS before.

Surely someone at Telstra can tell me the NBN Gateway and DNS? 

I shouldnt need to use third party tools to get this from an ISP.

Eveything online points to ADSL DNS, not NBN.

Thanks for the tip!

Level 21: Augmented

Re: NBN Gateway & DNS Settings


I understand your frustration but by the time you get an answer from Telstra you will have had this going for months and laughing.

----------------------------------------------------------
It is dead simple to setup so you really have nothing to loose.

Your modem supports No-IP which is free unlike dyndns which costs

First register at http://www.noip.com/

Create an account and host name

For myexample its going to be hostname testing, with a username of user and a password of pass

Go to the Dynamic DNS (also known as DDNS Settings) section which is near the bottom left

Service Provider: www.no-ip.com
Domain Name: testing.no-ip.com
Username: user
Password: pass

Enable DDNS: Tick

Press login and you are DONE!

Now instead of having to remember your IP you remember that address,
--------------------------------------------------------------
I think your problem might be different though

Are your home IP and work IP on the ip range

For example i use

192.168.1.x for home and 192.168.100.x for work

They cannot be the same otherwise you will run into issues.

What you should do is go into network settings > Lan Settings

Change the IP address to something like 192.168.2.1

Change the DHCP Server
Start IP Address: 192.168.2.2
End Ip Address: 192.168.2.99
Gateway: 192.168.2.1

DNS Server: 61.9.134.49
Secondary DNS: 61.9.133.193

Scurry
Level 2: Rookie

Re: NBN Gateway & DNS Settings

Thanks Glen, Its not the answer I am seeking.   I do appreciate your suggestion through.

 

Surely someone at Telstra can provide me with the Subnet, Gateway, Primary DNS & Secondary DNS for the Static IP I have for the NBN conneciton.  Then I can plug this into my BYO device and never speak to them again.

 

Since the first post here in CrowdSupport, at least 6 more calls from Telstra after lodging with TIO in pure frustration.   Even the Ombudsman cannot get these jokers to answer the question becuase all Telstra keep giving me is ADSL settings.

 

If one more Telstra person, I suspect from offshore, tries to tell me they are highly skilled and trained and can answer the questions, I will spew!   They cant answer crap and prove it a) by talking they dont know what they are saying and b) the fact there has been over 12 calls on this matter proves they dont know what they are doing.  (And thanks to the Telstra rep who suggested the only way to get this was to take out Telstra Premium for $360).   They are useless and management wonder why Telstra has the reputation is has.

 

And I am sure my messages posted here won't even get through becuase they are probably outsourced too.  Which other RSP can give me access to NBN with a Static IP using a BYO device?

 

Aaaarrrhhhhhhh!

 

 

 

 

 

 

 

Telstra (Retired)
Telstra (Retired)

Re: NBN Gateway & DNS Settings

Hi Scurry, 

 

I have provided a link below to the DNS settings for accessing BigPond.  It is the same whether you are using Cable, ADSL or NBN connections or have a static or dynamic IP.

 

Linkhttps://go.telstra.com.au/helpandsupport/-/dns-settings-for-accessing-bigpond

 

Maybe you could try resetting your TP-Link to its factory settings, make sure it is connected to the correct UNI-D port on your NBN connection box (NTD) and test for connectivity.

 

An NBN connection works slightly different to ADSL in that a modem is not needed to access the BigPond network.  One of our troubleshooting steps for NBN services that test for connectivity require the user to connect a PC directly into the programmed UNI-D port, on the NBN connection box,  using an Ethernet cable.  If the PC can browse then it is may be an issue with the modem.

 

To get directly to our specialised NBN technical team you can call 1800 834 273 and select option 3.

 

Setting up a VPN is normally done within the PC you are wanting to connect to, I believe, but this is not supported by BigPond tech support, which is why they were referring you to Telstra Platinum

 

Hope this helps.

- Ben 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Highlighted
Scurry
Level 2: Rookie

Re: NBN Gateway & DNS Settings

Hi Ben.

 

DNS is not my issue.

 

I would like to know my:

 

1.  Static IP Address of your NBN Connection

 

2   Subnet Mask that is appropriate with that static IP address

 

3.  Default Gateway that is appropriate with the static IP address.

 

 

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: NBN Gateway & DNS Settings

Hi Scurry, 

 

You can find out your IP address by either visiting WhatIsMyIp.com or calling our NBN technical team on 1800 834 273 option 3.

 

Any default gateway is appropriate, there are no special ones.  Just use the default gateway of your modem. The Telstra T-Gateway (TG797n v3) uses 10.0.0.138, but the TP-Link will have a different combination, it shouldn't matter.  And neither should the Subnet Mask.

 

 Are you trying to set it up your static IP by using the control panel option on your PC by going into Local Area Connection >Internet Protocol (TCP/IP) ? 

 

- Ben D

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

mongo18
Level 2: Rookie

Re: NBN Gateway & DNS Settings

I just wanted to add that I am dealing with this right now also. I paid for a static IP address and got not even so much as a text message from Telstra to inform me of my settings. So I called tech support and was told flatout that I'd have to pay for platinum service before they'd tell me my default gateway and subnet mask settings. That's not happening, so I'm going to visit the store AGAIN today to see if they can help me out.

 

I've had nothing but misery since signing up with Telstra, and I really hope optus starts providing broadband on the NBN in my neighbourhood soon, I'll be the first person to switch.

RandomAussie
Level 3: Gumshoe

Re: NBN Gateway & DNS Settings

I have previously used a static ipaddress and for me it was just automatically assigned to me when i used my telstra login on the router to connect to the internet... its statically assigned to your log in. you dont statically assign it yourself...   this includes your subnet mask.

 

 

the dns that my fttp nbn connection is using are

 

Primary DNS
61.9.211.1
Secondary DNS
61.9.211.33
 
but they should be automatically assigned when you log in with your router.
 
 
as for an internal subnet you can litteraly use anything solong as it doesnt clash with internet ipaddresses.
 
192.168.0.0, 172.16.0.0, are mostly used for pirtave networks and its just your router that has the static ipaddress. you have to pay fairly big rental money to have your individual computer on the lan to have internet accessable ipaddress's.
 
i hope i've understood what your asking and gave you somethign to work with.
 
ps i also know from experiance that telsta do not support your internet connection with a byo router as a consumer. you will have to plug in the telstra provided one back in every time you want tech support.  just fyi
danmac_au
Level 1: Cadet

Re: NBN Gateway & DNS Settings

I can confirm this after I set up a static IP address myself.

 

The static IP is technically a reserved DHCP address, the the settings on the router should use DHCP to connect and get the IP, subnet and default gateway information. Once connected it should automatically be assigned the "static IP" address, which you can then find out using the web (Googling what's my ip works).

 

With NBN unlike ADSL you don't need to do anything fancy such as login with username@static.bigpond, you just reboot the router.

 

Hope this helps, more importantly hope the OP was able to get the answer to their question much earlier than now.

 

Note: I work for Telstra, though not in a customer facing area so most of my answers are from personal experience using our products. Any opinions expressed here are my own.
toon
Level 1: Cadet

Re: NBN Gateway & DNS Settings

I have a Gateway max TG799vac and have searched all overthe net for info on setting up a vpn. My ADSL router was  a breeze but this is killing me. Any direction would be greatly appreciated

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