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cjb
Level 1: Cadet

NBN HFC outage (3068)

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NBN HFC Internet and Foxtel TV outage in Fitzroy North VIC. Has been down all day. Any idea what is happening and when it will be back?
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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: NBN HFC outage (3068)

At this stage the ETR for the Foxtel is for 1900 on the 20/01/2019 how ever this may change. At this stage there currently isn't and ETR on when NBN services will be back up. Information on outages can be found at www.outages.telstra.com
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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4 REPLIES 4
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: NBN HFC outage (3068)

At this stage the ETR for the Foxtel is for 1900 on the 20/01/2019 how ever this may change. At this stage there currently isn't and ETR on when NBN services will be back up. Information on outages can be found at www.outages.telstra.com
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

cjb
Level 1: Cadet

Re: NBN HFC outage (3068)

Thanks for the very quick response. Any idea what has happened? Was this a planned outage?
Level 22: Superhuman
Level 22: Superhuman

Re: NBN HFC outage (3068)

Not sure on the root cause. The outage is unplanned.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

blocklan
Level 1: Cadet

Re: NBN HFC outage (3068)

Also have an outage on Taylor st Fitzroy North. Outages.telstra.com doesn't have this as a flagged outage nor does anywhere else.

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