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Greydog
Level 1: Cadet

NBN Installed with incorrect phone number

I am trying to help a friend out. They had NBN recently installed in their small business (restaurant) and this obviously came with a new phone service. The problem is the service was installed with a new phone number. Their business relies on incoming phone calls. They have managed to get their old number forwarded to a mobile phone, but need to get their landline number changed to their advertised number quickly and for some reason this is not happening.

How can I get this rolling for them as it is fairly urgent.

Thanks

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: NBN Installed with incorrect phone number

They need to give 132000 a call and speak to a consultant (you can't do that for them unless you are authorised on their account).

 

It shouldn't take more than 4 hours after the call to get it working.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Greydog
Level 1: Cadet

Re: NBN Installed with incorrect phone number

Thanks, this is the route they have already taken, but I will get them to have another go at it.

Cheers

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